Grand Hyatt Melbourne

We love this hotel! Where do I start … 1. it is in the best location 2. it is clean, comfortable and luxurious 3. The staff are so helpful and friendly, they truely make your experience amazing as their level of service and professionalism is top notch 4. The facilities they offer such as the buffet breakfast, the club lounge, even the lobby are high quality. This trip was to celebrate my boyfriend’s birthday and we had an unreal trip we will never forget, the staff brought us cake and a bottle a wine on check in, gave us a late check out, let me have a guest in the club lounge for free and fixed a maintenance issue in our room within the hour. We are return customers and will stay here every time we return to Melbourne. You will not regret staying here.

The hotel is beautiful and in a fantastic location - walking distance to most things. Hotel staff were very courteous and the buffet breakfast was excellent.

The room was absolutely beautiful and with a gorgeous view, was definitely worth the upgrade price, and we loved having such a lovely bathroom with a bath unwind after a busy night. Thank you so much Grand Hyatt and staff!

The view of the river and city was exceptional and proximity to trams and trains was very convenient. The bathroom was beautiful - lovely marble and granite - but also everything worked very well. The shower didn't leak, the bath had a functional plug and the towels were soft and cuddly. We didn't try the breakfast because the hotel was so convenient to Degraves Street - our favourite breakfast spot. I also asked one of the housekeepers for a feather pillow and she provided it very happily. The staff really was brilliant and made our stay extremely comfortable and memorable.

The breakfast buffet was excellent, with a good range of options and staff proactively offering coffee. The rooms were clean and spacious. Every staff member we interacted with was without exception friendly, knowledgeable, and helpful.